Privacy Policy

Last Updated: June 26, 2025

At esa3d, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you visit our website, purchase our 3D printed parts and products, or engage with our engineering prototype services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Collection of Personal Information

We collect personal information that is reasonably necessary for us to provide our services and products to you. The types of personal information we may collect include:

  • Contact Details: Your name, email address, phone number, and shipping/billing address.
  • Payment Information: Details related to your transactions, such as credit card details (processed securely by third-party payment gateways and not stored by us) or bank account details for custom project invoices.
  • Project-Specific Information: For engineering prototype services and custom-made 3D products, this may include design specifications, CAD files, project requirements, communication logs, and any other data you provide relevant to your project.
  • Website Usage Data: Information about how you access and use our website, such as your IP address, browser type, pages visited, time spent on pages, and referring URLs. This is typically collected via cookies and analytics tools.
  • Communication Records: If you contact us, we may keep a record of that correspondence.

How we collect your information:

  • Directly from you: When you place an order, submit an inquiry via our contact form, send us an email, provide project files, or engage in discussions about our services.
  • Automatically: As you navigate through our website, through cookies and similar technologies.
  • From third parties: In some cases, we may receive information from third-party partners (e.g., payment processors, analytics providers) in accordance with their privacy policies.

2. Use of Personal Information

We use your personal information for various purposes directly related to our business operations, including:

  • Providing Products & Services: To process your orders for 3D printed parts and products, fulfill our engineering prototype services, and deliver custom-made 3D products.
  • Communication: To communicate with you about your orders, projects, inquiries, updates, and promotions (if you’ve opted in).
  • Billing & Payments: To process payments, send invoices, and manage accounts.
  • Customer Support: To provide assistance and support in response to your questions or issues.
  • Website Improvement: To understand how our website is used, troubleshoot problems, and improve user experience, services, and product offerings.
  • Marketing: To send you marketing and promotional communications about our products and services that may be of interest to you, where you have provided your consent or where we are otherwise permitted to do so by law. You can opt-out of marketing communications at any time.
  • Legal Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

3. Disclosure of Personal Information

We may disclose your personal information to third parties in specific circumstances, only when necessary for the purposes outlined in this policy:

  • Service Providers: To third-party service providers who assist us in operating our business (e.g., payment gateways, shipping couriers, IT service providers, website analytics providers). These third parties are bound by confidentiality agreements and are only permitted to use your information for the specific purposes for which we engage them.
  • Legal Requirements: Where required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
  • With Your Consent: To any other third party with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. This includes:

  • Using secure servers and encrypted connections (SSL/TLS) for data transmission.
  • Implementing firewalls and access controls to restrict unauthorized access to our systems.
  • Engaging reputable third-party payment processors who handle your payment information securely and in compliance with industry standards.
  • Regularly reviewing and updating our security practices.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details provided below. We may require you to verify your identity before providing access or making corrections. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance your Browse experience, analyze website traffic, and understand user behavior.

  • Cookies: Small data files stored on your device that help us remember your preferences, track your visits, and facilitate certain website functionalities (e.g., shopping cart).
  • Analytics: We may use third-party analytics services (e.g., Google Analytics) that use cookies to collect information about your website usage. This data helps us understand site performance and user engagement.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

7. Links to Other Websites

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or the content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated policy will be posted on our website with the “Last Updated” date revised. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact us at:

We will take all reasonable steps to investigate and respond to your inquiry promptly.