Last Updated: June 26, 2025
Welcome to esa3d! We provide specialized engineering prototype services and custom-made 3D products, alongside a curated selection of ready-to-purchase 3D printed parts and products available directly from our store. This policy outlines our shipping and delivery procedures for both types of offerings.
All orders are processed and dispatched from our facility in Seaford, Victoria, Australia.
Section 1: Shipping for In-Stock 3D Printed Parts & Products
This section applies to finished 3D printed items purchased directly from our online store. Given the custom nature of the Hand-made goods, Production times may vary depending on the products ordered. Please contact us directly regarding production timelines on specific products.
1.1. General Shipping Information for In-Stock 3D Printed Parts & Products
- We aim to dispatch all in-stock orders within 1-2 business days of receiving payment. Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive a confirmation email with tracking information once your order has been shipped.
1.2. Shipping Destinations for In-Stock 3D Printed Parts & Products
- We currently ship World-wide.
- For international shipping inquiries for in-stock 3D printed parts and products, We aim to post products within 1-2 business days of receiving payment, shipping times will vary depending on service chosen at checkout.
1.3. Shipping Methods and Costs for In-Stock 3D Printed Parts & Products
- We primarily use reputable Australian couriers (e.g., Australia Post, Sendle, Aramex) to ensure reliable delivery. The specific courier used may vary depending on the size, weight, and destination of your order.
- Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your delivery address.
- We may offer flat-rate shipping for certain promotions or order values. Please refer to our website banners or promotional material for current offers.
- Free Shipping: We may offer free standard shipping on orders over a certain value. This will be clearly indicated at checkout if applicable.
1.4. Estimated Delivery Times for In-Stock 3D Printed Parts & Products (After Dispatch)
- Delivery times are estimates only and commence from the date of dispatch, not the date of order.
- Standard Shipping:
- Victoria: 2-5 business days
- Interstate (Major Cities): 3-7 business days
- Regional Areas: 5-10 business days (please note that delivery to remote or regional areas may take longer)
- International: 5-10 business days (exact times may vary)
- Please note that these are estimates, and actual delivery times may vary due to unforeseen circumstances, such as peak seasons, public holidays, or courier delays.
1.5. Order Tracking for In-Stock 3D Printed Parts & Products
- Once your order has been shipped, you will receive an email with a tracking number and a link to track your parcel’s journey.
- Please allow up to 24 hours for the tracking information to become active.
1.6. Delivery and Receiving Your In-Stock 3D Printed Order
- Please ensure your shipping address is accurate and complete to avoid delays or misdeliveries. We are not responsible for orders shipped to incorrectly provided addresses.
- If you are not available to receive your parcel, the courier may leave a calling card with instructions for redelivery or collection from a local depot/post office.
- We recommend monitoring your tracking information closely to anticipate delivery and make arrangements to receive your order.
- Once an order has been delivered to the specified address, esa3d accepts no responsibility for lost or stolen packages.
1.7. Damaged or Lost In-Stock 3D Printed Orders
- Damaged in Transit: If your order arrives damaged, please contact us immediately within 48 hours of delivery with photographic evidence of the damage to both the product and the packaging. We will assess the situation and work with you to arrange a replacement or refund.
- Lost Orders: If your order has not arrived within the estimated delivery timeframes, please contact us. We will investigate with the courier and work towards a resolution. Please note that investigations can take several business days.
Section 2: Delivery for Engineering Prototype Services & Custom-Made 3D Products
This section applies to bespoke manufacturing projects and custom items created specifically for clients.
2.1. General Delivery Information for Custom-Made 3D Products & Prototypes
- Given the custom nature of our work, delivery timelines are dependent on the complexity, size, and material requirements of each individual project.
- Delivery details, including estimated dispatch dates and delivery methods, will be discussed and agreed upon with the client during the project quotation and confirmation phase.
2.2. Delivery Methods & Costs for Custom-Made 3D Products & Prototypes
- We utilize reputable Australian couriers (e.g., Australia Post, Sendle, Aramex, or specialized freight services for larger items) to ensure the safe and reliable delivery of your custom products.
- Shipping costs are not included in the initial service quotation unless explicitly stated. Delivery charges will be calculated based on the following factors:
- Weight and dimensions: The final weight and size of the completed prototype or product.
- Destination: The delivery address within Australia.
- Urgency: Any expedited shipping requests.
- Insurance: Additional insurance requested by the client for high-value items.
- These costs will be itemized in your final project invoice or provided as a separate quote for your approval before dispatch.
- For particularly delicate, large, or high-value prototypes, specialized packaging and freight solutions may be recommended and quoted.
2.3. Delivery Destinations for Custom-Made 3D Products & Prototypes
- We primarily deliver within Australia.
- For international delivery of custom prototypes or products, please discuss your requirements with us during the quotation phase. We will arrange specific international shipping quotes and customs documentation as needed.
2.4. Estimated Delivery Timelines for Custom-Made 3D Products & Prototypes
- Project Completion: The timeline for the completion of your engineering prototype or custom 3D product will be established and communicated to you during the project planning phase. This includes manufacturing and quality control time.
- Dispatch: Once your custom product is completed and has passed our quality checks, we aim to dispatch it within 1-2 business days, unless otherwise agreed.
- Transit Times (After Dispatch):
- Victoria: 1-4 business days
- Interstate (Major Cities): 2-6 business days
- Regional Areas: 4-9 business days (delivery to remote areas may take longer)
- Please Note: These transit times are estimates only. Actual delivery times may vary due to courier schedules, public holidays, or unforeseen circumstances. We will provide tracking information for you to monitor your delivery.
2.5. Order Tracking & Communication for Custom-Made 3D Products & Prototypes
- Upon dispatch of your custom product, you will receive an email with tracking details (if applicable to the chosen courier service).
- We will maintain open communication regarding the status of your project, from design and manufacturing to final dispatch.
2.6. Delivery and Receipt of Your Custom Product
- Please ensure the delivery address provided is accurate and complete to avoid delays. We are not responsible for delays or non-delivery resulting from incorrect address details.
- For high-value or critical prototypes, we may recommend requiring a signature upon delivery. This will be discussed with you prior to dispatch.
- Once a custom product has been successfully delivered to the agreed-upon address, esa3d.com.au accepts no further responsibility for loss or damage.
2.7. Damage or Issues Upon Receipt of Custom-Made 3D Products & Prototypes
- We meticulously package all custom products to prevent damage during transit.
- If your custom product arrives damaged, please notify us immediately (within 24 hours of delivery) with detailed photographs of the damage to both the product and its packaging.
- We will assess the situation and work with you and the courier to determine the best course of action, which may include repair, remanufacture, or an insurance claim.
2.8. Project Acceptance and Final Delivery
- Delivery of the physical custom product or prototype signifies the completion of the manufacturing phase. Final acceptance of the project will align with the terms outlined in our project agreement or quotation.
Section 3: General Policies Applicable to All Deliveries
3.1. Contact Us
If you have any questions or concerns regarding your order’s shipping or the delivery of your custom project, please do not hesitate to contact us at:
- Email: [email protected]
- Phone: 0489204747
- Contact Form: Contact
3.2. Returns and Refunds
- For information regarding returns and refunds for in-stock 3D printed parts and products (e.g., if you change your mind, or for non-shipping related defects), please refer to our separate Refund and Returns Policy.
- For custom-made 3D products and prototypes, returns or refunds due to reasons other than shipping damage are handled on a case-by-case basis as per the terms of your individual project agreement or quotation.
We appreciate your business and look forward to supplying your 3D printing needs and custom solutions!